Royal Premier Car Service
At Royal Premier Car Service, we believe in trust, safety, and transparency. These Terms & Conditions outline how we go about reservations, payments, cancellations, and other important policies to ensure your experience remains smooth and worry-free.
All bookings are confirmed once payment is processed. We accept Visa, MasterCard, American Express, and Discover. Corporate and recurring accounts may arrange invoicing upon approval. Quotes remain valid for 24 hours, and all rates include applicable taxes, tolls, and standard fees unless otherwise noted.
For more chances of availability, reservations must be made at least 24 hours in advance. Same-day service may be accepted depending on vehicle and chauffeur availability.
Payment is processed at the time of booking. Larger or special-event bookings may require a deposit. By confirming your reservation, you authorize Royal Premier Car Service to charge the card on file for the confirmed fare and any additional expenses incurred during service (waiting time, tolls, additional stops, cleaning fees, or damages).
We understand that plans change. To make this easier, cancellations made six hours or more before pickup time are fully refundable. Cancellations within six hours of service are charged in full unless they result from flight or event cancellations caused by weather, natural disasters, or state-declared emergencies.
Refunds, when approved, are processed within 7–10 business days. Cancellations must be communicated directly by phone or email for accuracy.
If a passenger does not arrive at the confirmed pickup location and has not notified us of a change in plans, the trip will be considered a no-show and the full fare will be applied. We understand that unexpected situations can occur, so we encourage passengers to contact us as soon as possible if plans change.
We include complimentary waiting time to give you flexibility:
After these grace periods, waiting time will be charged as follows:
Our operations team tracks all commercial and private flights in real time. Your chauffeur’s arrival will always align with your actual landing time—no need to worry about missed connections.
For a more personalized experience, we offer Meet & Greet services for $30 plus parking. Your chauffeur will greet you near baggage claim for domestic arrivals or just outside customs for international flights. Private aviation passengers may be met inside the FBO lounge or directly on the ramp (subject to facility clearance). Please note that parking fees, tolls, and related expenses are not included in the initial quote and will be added to your final bill in a clear and transparent manner.
Child safety seats (infant, toddler, or booster) are available upon request for $30 per seat. All seats are sanitized, safety-inspected, and pre-installed before your pickup.
The quoted rate includes the number of standard luggage items noted at booking. Oversized or additional luggage may require an upgraded vehicle and will be billed accordingly. Pets are welcome when disclosed at the time of reservation. Service animals are always accepted. Additional cleaning fees may apply for sanitation needs.
We maintain our fleet with care and expect passengers to do the same. The following policies apply to all trips:
Passengers are financially responsible for any damage to the vehicle’s interior or equipment caused by them or their guests. While we cannot assume responsibility for items left behind in our vehicles, we’ll always make every reasonable effort to help recover them. If return shipping or special supervision is required, any associated costs will be billed to the client. Chauffeurs reserve the right to end service without refund if conduct is unsafe, illegal, or disruptive.
Our chauffeurs are trained beyond industry standards. Each undergoes background checks, drug testing, and courses in defensive driving, hospitality etiquette, and local route knowledge. We take pride in our professionalism, confidentiality, and discretion. Whether you’re a corporate worker or family passenger, you’re in experienced, capable hands.
Royal Premier operates 24/7 and monitors local conditions to provide timely service. However, we are not liable for delays caused by weather, traffic congestion, road closures, accidents, or unforeseen events beyond our control. We recommend scheduling pickups with sufficient time to accommodate potential delays.
All Royal Premier vehicles are fully insured and compliant with New York and New Jersey state transportation regulations.
We maintain a zero-tolerance policy for alcohol consumption, weapons, and illegal substances. Any violation of this policy will result in immediate termination of service without refund. Royal Premier prioritizes safety, discretion, and professionalism in every aspect of operation.
Royal Premier does not transport unaccompanied minors under 18 without written parental consent. For extended or overnight assignments, clients are responsible for providing reasonable lodging and meal arrangements for chauffeurs or coordinators.
If a billing error or concern arises, please contact us in writing within five (5) business days of trip completion. Once verified, refunds or adjustments will be issued promptly. All invoices are transparent, detailing trip costs, fees, and any additional charges.
Royal Premier LLC reserves the right to amend or update these Terms & Conditions as necessary. The most recent version will always be available on our website.
For questions, clarifications, or assistance with a reservation, our team is available anytime:
Royal Premier Car Service
Phone: (848) 336-4270
Email: info@royalpremiercarservice.com
Operating Hours: 24/7
We value your business and thank you for choosing Royal Premier Car Service. Our mission is to deliver safe, dependable, and ground transportation services with honesty, professionalism, and care every mile of the way.
